Privacy policy

Artuvet Animal Health B.V., located at Vijzelweg 11, 8243 PM Lelystad, is responsible for the collection and processing of personal data as described in this privacy statement.

Contact details:
Artuvet Animal Health b.v.
Vijzelweg 11
8243 PM LELYSTAD 0320 – 783100
www.artuvetrin.nl

Collecting personal data
We respect your privacy and ensure that the personal data you provide is treated with the utmost confidentiality. The collection of personal data takes place in accordance with the requirements as stipulated in the General Data Protection Regulation. This privacy statement describes how Artuvet Animal Health b.v. manages your personal data. We collect your personal data based on the following basic principles:

1. The collection of data is essential for carrying out an agreement in which you are an involved party, or for taking measures upon your request before the conclusion of the agreement.

2. You have given permission for the collection of your personal data for one or more specific purposes.

Purpose of personal data collection
We collect your personal data for the following purposes:

  • To provide you with goods and services
  • To process your payment
  • To be able to call or email you , if necessary , to carry out our services
  • To inform you of any changes in our services and products
  • To offer you the opportunity to create an account
  • To send you newsletters (if you have subscribed to them)
  • To analyse your clicking behaviour on our website to improv e the website and to personalise our products and services based on your preferences


Below is an overview of the personal data that we use:

  • First and last name
  • Vet practice name and address
  • Gender
  • Telephone number
  • Email address
  • IP address
  • Information about your activities on our website
  • Information about your clicking behaviour across different websites ( for example , because this company is a part of an advertising network)
  • Internet browser and device type


Collection of special and/or se nsitive personal data
Our website and/or service does not intend to collect information about website visitors who are under the age of 16, unless they have permission from their parents or guardian. However, we cannot monitor whether a visitor is over the age of 16. Therefore, we recommend that parents be involved with the online activities of their children to prevent the collection of personal information from children without parental consent. If you are convinced that we have collected personal information from a minor without parental consent, please contact us via privacy@artuvet.nl, and we will delete this information.

Automated decision – making
We will not make any decisions regarding matters that may have a (significant) impact on a person based on automated processes. This involves decisions made by computer software or systems without the involvement of a human being (such as an employee of Artuvet Animal Health b.v.).

Personal data retention periods
We retain your personal data for as long as it is necessary for us to provide you with the proper level of service. We will also keep your personal data for the period in which we deem it relevant to keep your information with regards to our services. The above mentioned periods apply unless Artuvet Animal Health b.v. is statutorily obligated to retain personal data for a longer period.

Use of the secure section of the site
If you are an employee or a customer of Artuvet Animal Health b.v., you may receive a username and password to log into the secure section of the website (artuvet.nl). As a user, you are responsible for the careful guarding of the username and password. We assume that anyone who logs in with a username and password has the authority to do so. If you suspect that your password is known to unauthorised persons, you are obliged to inform Artuvet Animal Health b.v. of this as soon as possible so that appropriate measures can be taken.

Sharing personal data with third parties

We will not share any personal data with third parties other than when statutorily required, at your specific request , or with processing parties who, for instance, carry out certain tasks commissioned by Artuvet Animal Health b.v. (such as the email marketing tool Mailchimp, hosting providers , and IT administrators).

Cookies or similar techniques that we use

We use cookies that impact your privacy as little as possible. A cookie is a small text file which is stored on your computer, tablet or smartphone the first time that you visit this website. The cookies that we use are essential for the technical functioning of the website and for your convenience. They ensure that the website f unctions properly and store s your preferences, for example. The website keeps track of information regarding website visitors. In this regard, the IP address of your computer, the time the request was placed , and the information supplied by a visitor’s bro wser is registered and used for the statistical analysis of browsing and clicking behaviour on the website. This information is used to optimise the website.

We make use of Google Analytics to carry out these analyses. We, therefore, make use of the privacy – friendly Google settings. More information regarding the privacy – related consequences hereof can be found on the Data Protection Authority website. Read the Google privacy policy for more information, as well as the specific privacy policy for Google Analytics. The website may include links to websites from third parties. Although these websites have been selected with care, Artuvet Animal Health b.v. bears no responsibility with regards to these third parties and how they manage their (personal) data. You can unsubscribe from using cookies by configuring your internet browser so that it no longer accepts and stores cookies. You can also remove any earlier stored information using the settings option in your internet browser.

Viewing, editing and deleting data
You are entitled to view, correct or delete personal data. You are also entitled to revoke your permission of the collection of data or to lodge a complaint against the collection of your personal data by Artuvet Animal Health b.v., as well as exci se your right to data portability. This means that you can submit a request to transfer all the personal data that we have on you via a computer file to another organisation of your choosing. You can submit a request for the viewing, editing, removal or tr ansfer of your personal data; or submit a request revoking your permission; or lodge a complaint regarding the collection of your personal data by email at privacy@artuvet.nl.

To ensure that the request is submitted by you personally, we request that you send a copy of your proof of identification together with the request. On the copy, blacken out your photo, MRZ (machine readable zone, the series of numbers at the bottom of yo ur passport) and your Citizen Service Number (BSN). This is to protect and guarantee your privacy. We will respond as soon as possible, but no longer than four weeks following your request.

We would also like to point out that you have the option to lodge a complaint with the national regulatory authority, the Data Protection Authority. Use the following link to do so:
https://autoriteitpersoonsgegev ens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we protect personal data
We take the protection of your information very seriously and will take steps accordingly to prevent abuse, loss, unauthorised access, unintended publication and un authorised changes. If you are under the impression that your information has not been secured properly or if there are signs of abuse, please contact us at privacy@artuvet.nl.

Privacy statement modifications
We retain the right to modify this privacy sta tement. We will notify you by email of any changes made to this privacy statement and the date when these change(s) will become effective. By making use of our services after today’s date, you agree to the latest version of our privacy statement.

The current Privacy Statement was updated on the 7th June 2018.